Processes

OUR PROCESS

Our Proven Process

From initial inquiry to final delivery, our streamlined procurement and export workflow ensures efficiency, transparency, and quality at every step.

Inquiry & RFQ (Request for Quote)

You provide: product specs (drawings/photos), target standards/certifications (e.g., CE, FCC, FDA, REACH), estimated quantity & annual forecast, target price (if any), packaging/branding needs, destination country/port, preferred Incoterm (e.g., FOB/CIF/DDP), and timeline.

We deliver: a feasibility check + clarifying questions, initial sourcing plan (factory shortlist), proposed materials & options, and an RFQ intake confirmation within 48 hours.

Decision points: OEM/ODM level, stock vs. made-to-order, and sample requirement.

Solution & Quotation

We deliver: itemized quotation with:

Incoterm options (EXW, FOB China Port, CIF, DAP/DDP on request)
Unit price tiers by MOQ and volume breaks
Tooling/Mold cost (if any) with amortization options
Sample cost & credit policy (sample cost credited against PO above a threshold)
Estimated lead times (sampling, production, shipping)
Warranty & after-sales terms summary

You decide: the configuration, Incoterm, and payment method.

Samples & Validation (if needed)

We deliver: production-grade samples or 3D prototypes; sample photos/videos; and a sample datasheet documenting materials, dimensions, finish, labelling, and tests performed.

Quality options:

Golden sample sign-off
Lab testing via third parties (SGS/TÜV/BV/Intertek) if regulations require
Aesthetic/functional tests guided by your specs

Timeline: 5–14 days typically (expedited courier available).

Terms & Contract

Documents: Proforma Invoice (PI) and Sales Contract covering:

Scope and technical specification
Pricing, currency, and validity
Payment terms (e.g., T/T 30% deposit, 70% balance before shipment; L/C at sight; or OA for approved accounts)
Incoterm & port (e.g., FOB Shenzhen/Ningbo/Shanghai; CIF/CFR; DDP on request)
Lead time, delivery window, penalties, and warranty
IP & confidentiality (NDA) if needed

You provide: signed/stamped PI/Contract and (if applicable) tooling approval.

Purchase Order & Deposit

You provide: official PO and initial payment per agreed terms.

We deliver: order confirmation, locked production slot, and a critical path schedule with key milestones (materials ETA, pilot run, mass production start, QC gates, shipment window).

Production & In-Process Quality Control

Our approach:

IQC (Incoming Quality Control) on raw materials & components
First Article Inspection (FAI) and pilot run sign-off
IPQC (In-Process QC) per AQL sampling (e.g., ANSI/ASQ Z1.4)
OQC (Outgoing QC) before packing
Process capability checks (where applicable)

Updates you receive: weekly progress report with photos/videos; yield & defect summaries; any ECO (engineering change order) requests for your approval if needed.

Packaging: retail/neutral/custom; barcodes (EAN/UPC), country-specific labeling, palletization standard (Euro/US), and ISPM-15 compliant fumigated pallets when required.

Pre-Shipment Inspection & Compliance

Options:

Pre-Shipment Inspection (PSI): AQL-based by us or 3rd party (SGS/BV/TÜV)
Container loading supervision (CLS)
Lab tests & certifications as applicable (CE/UKCA/FCC/FDA/REACH/RoHS/Prop 65/UL, etc.)

We deliver: final QC report (photos, measurements, AQL results) and compliance certificates (if performed).

Logistics Booking & Export Clearance

We handle: space booking, VGM, HS code confirmation, export declaration in China, and cargo insurance when applicable.

Standard documentation:

Commercial Invoice (CI) & Packing List (PL)
Bill of Lading (B/L) or AWB
Certificate of Origin (CO, Form A, RCEP, FTA where eligible)
Fumigation/Phytosanitary certificate (if required)
Insurance Certificate (if CIF/CIP)

Incoterm guidance:

FOB: we deliver to the named China port; you nominate the forwarder
CIF/CFR: we manage main carriage and (for CIF/CIP) insurance
DDP (on request): we arrange import clearance & last-mile delivery via our partners (available for selected countries/categories)

International Shipping

Modes & transit times (typical):

Express/Courier: 3–7 days (samples/urgent small lots)
Air freight: 5–12 days door-to-airport/door
Sea (FCL/LCL): 12–45 days port-to-port depending on lane (e.g., China→SG/NZ/AU/EU)
Rail (to EU via China–Europe corridor): ~18–25 days door-to-door (selected lanes)

Tracking: sailing/flight details and live updates. For FOB, we coordinate with your forwarder for smooth handover.

Delivery, Balance, & After-Sales Support

For T/T terms: we issue shipping docs (scan first, originals by courier if needed) for your bank to release balance
For L/C: we present documents to the bank as per LC terms
We support customs clearance coordination via the forwarder/broker

After-sales: warranty process, spare parts, and feedback review meeting to plan next orders

OUR PROCESS

Roles & Responsibilities

Clear division of tasks at each phase

Phase

Our Responsibilities

Your Responsibilities

RFQ & Quote

Feasibility, factory match, pricing, lead time

Specs, target standards, volume plan

Samples

Produce samples, tests, datasheet

Test & approve, feedback

Contract

PI/Contract, timeline, risk plan

Sign/stamp, payment terms confirmation

Production

Material control, IPQC/OQC, status reports

Timely approvals, deposit, artwork/branding

Pre-Shipment

PSI/CLS, compliance, docs

Approve shipment, arrange balance/LC

Logistics

Booking, export clearance, insurance (if applicable)

For FOB: nominate forwarder; for DDP: confirm delivery details

Pre-Shipment

Warranty, spare parts, continuous improvement

Feedback, claims if any within warranty window

OUR PROCESS

Additional Information

Payment Terms

T/T: 30% deposit + 70% balance before shipment (standard)
L/C at sight: For large orders or new accounts
OA/Net Terms: For established clients after credit review
Escrow/Alibaba Trade Assurance: Available on request for select SKUs

Currencies: USD/SGD; other currencies by agreement.

Quality & Compliance Framework

Standards: AQL per ANSI/ASQ Z1.4 (default General II unless otherwise agreed)
Traceability: Batch/lot numbers on cartons; retain samples
Regulatory support: Guidance on CE / UKCA / FCC / FDA / REACH / RoHS / Prop 65, etc.
Sustainability options: Recyclable packaging, FSC paper, supplier social audits on request

Incoterms Quick Guide

Which should you choose?

FOB (Recommended for most importers)

Best control over freight cost; you or your forwarder handles main carriage

CIF/CIP

We include freight (and insurance for CIF/CIP); simpler for you if you don't have a forwarder

DAP/DDP

End-to-end, including import duty/taxes and last-mile (availability depends on destination & product category)

Risk Management

Price lock windows for volatile materials
Alternate supplier qualification for critical components
Buffer stock or staggered shipments on long programs
Force majeure clause and disaster recovery plan

Warranty & Claims

Standard: 12-month manufacturing warranty (category-dependent; defined in contract)

RMA process: Report → evidence review → replacement/credit within agreed SLA

Communication & Reporting Cadence

Dedicated account manager + bilingual sourcing team
Weekly production updates; ad-hoc critical alerts within 24 hours
QC reports at each gate (FAI/IPQC/OQC/PSI) with photos and measurements
Shared folder for drawings, approvals, and documents

Ready to Start Your Project?

Let’s turn your vision into reality with our transparent and efficient process

1. Send Specs

Target standards, quantity, destination, and preferred Incoterm

2. Receive Quote

Within 1–3 business days with detailed pricing and timeline

3. Place Order

Approve sample (if needed) and start production